Contact Us
This is the page to use if you want to reach the editorial team behind New Zealand Online Casinos — to correct something we've published, suggest a casino we haven't covered yet, ask how our rankings are put together, or raise a concern about an operator listed on craftbrewingcapital.co.nz. Below you'll also find the things we can't do for you, and where to go instead, so you don't spend a week waiting on the wrong inbox.
Who we are, and what this contact page is for
We're an independent comparison site covering online casinos available to players in New Zealand. We don't accept deposits, hold player funds, run games or settle bets. Every casino we write about is an offshore operator licensed outside New Zealand, which means your account, your balance and your withdrawals sit with that operator, not with us.
So the useful split is this:
| Write to us about | Write to the casino about |
|---|---|
| Factual errors in a review, bonus figure or licensing detail | A pending withdrawal, locked account or failed deposit |
| A new online casino you think we should assess | Identity verification (KYC) documents and requests |
| Questions about our ranking method or editorial independence | Bonus terms applied to your specific account |
| Broken links, page errors or accessibility problems | Deposit limits, self-exclusion and account closure on their platform |
| Commercial and partnership enquiries | Currency conversion charges on your card or wallet |
If your message is about money in a casino account, the operator's live chat or support email will always be faster than us. We have no access to player accounts and cannot intervene in a dispute on your behalf.
How to reach us, and what to include
Use the contact form or email address published on craftbrewingcapital.co.nz. Messages are read by the editorial team, including New Zealand Online Casinos's reviewer Jack Anderson, and we work through them in the order they arrive during New Zealand business hours. Allow a couple of working days; if your enquiry needs us to re-check an operator's terms, it may take longer, because we'd rather answer once and answer properly.
A message we can act on usually contains:
- The casino name as it appears on our site — LuckyDreams, VegasNow, LetsLucky and so on.
- The page you were reading, or its title.
- What you believe is wrong or missing, and what you saw instead.
- A screenshot or a link to the operator's own terms page, where you have one.
- An email address we can reply to.
Please don't send us passwords, full card numbers, copies of your passport or driver licence, or anything else a casino has asked you to upload for verification. We don't need it and we don't want to hold it. If we ever need more detail to look into a correction, we'll ask only for what's relevant.
Commercial relationships, stated plainly
New Zealand Online Casinos earns money through affiliate arrangements. If you follow a link from one of our tables to a casino and open an account, we may be paid a commission by that operator. That's how the site is funded, and it's why the site is free to read.
It does not buy a position. Commission rates play no part in the order of our list or in an editorial rating, and an operator cannot pay to have a limitation removed from a review. If you think a particular write-up reads more like an advert than an assessment, that's exactly the kind of message worth sending — tell us which claim looks unbalanced and we'll revisit it.
Affiliate, media and advertising enquiries from operators should say so in the subject line. We'll explain what we will and won't agree to, which is shorter than most people expect.
Casinos our readers contact us about most
Three names come up repeatedly in reader mail, usually with questions about the size of the welcome package. Short notes on each, including the part the headline number doesn't tell you.
LuckyDreams — our top-rated pick, and the one with the most questions
LuckyDreams sits first on our list with an editorial rating of 10.0, largely because the breadth of its lobby and the clarity of its cashier hold up well against the rest of the offshore market serving New Zealand. Its advertised welcome offer runs up to $10,000 plus 500 free spins, spread across your first deposits rather than handed over in one lump.
The limitation worth knowing before you write to us about it: a headline maximum of that size is reached only by depositing at the very top of the range, and wagering requirements, game weighting, spin values, expiry dates and maximum cashout caps all apply. Pokies typically contribute more toward wagering than table games. Read the bonus terms on the operator's own promotions page before you claim, and if those terms differ from what we've published, tell us and we'll correct it.
VegasNow — strong all-rounder, similar spin count, smaller cash ceiling
VegasNow rates 9.9 with us and is the closest direct comparison to our top pick: up to $8,000 plus 500 free spins. Readers tend to ask why it sits second when the free-spin count matches. The answer is margins, not flaws — we found slightly less to separate it from the pack on overall package quality.
Its drawback is the one attached to every tiered welcome deal: the value you actually see depends entirely on how much you deposit and how quickly you can meet the playthrough. If you deposit modestly, the "up to $8,000" figure is not the number that applies to you. Treat it as a ceiling, never a forecast.
LetsLucky — a more modest offer, and easier to read
LetsLucky rates 9.8 and offers $4,500 plus 300 free spins. It appears here because a smaller headline is often the more honest one: fewer tiers, fewer conditions to track, and less temptation to chase a maximum you never intended to deposit for.
The trade-off is simply less on the table, and a smaller free-spin allocation than the two above. Spins are usually restricted to nominated pokies at a set stake, and any winnings from them may carry their own wagering and cashout limits. If you're comparing on raw size, LuckyOnes at up to $20,000 or Play FashionTV at up to $25,000 will look larger — but larger headlines almost always come with longer terms.
Where each casino's offer stands
For context when you write to us about a specific site, here's how the listed offers compare. All figures are the operators' advertised amounts and all are subject to their own terms.
| Casino | Advertised welcome offer | Our rating |
|---|---|---|
| LuckyDreams | Up to $10,000 + 500 free spins | 10.0 |
| VegasNow | Up to $8,000 + 500 free spins | 9.9 |
| LetsLucky | $4,500 + 300 free spins | 9.8 |
| Just Casino | Up to $5,000 + 400 free spins | 9.7 |
| LuckyOnes | Up to $20,000 + 500 free spins | 9.7 |
| Lukki | Up to $4,000 + 300 free spins | 9.6 |
| Play FashionTV | Up to $25,000 + 500 free spins | 9.6 |
| Kingdom Casino | 600% up to $19,000 | 9.3 |
| Betrepublic | 250% up to $3,000 + 200 free spins | 9.3 |
| 22bet | 100% up to € / $ 122 | 9.2 |
Ratings are our own editorial scores, not customer-review averages. Note that 22bet promotes its welcome amount in euros or dollars depending on the account you open — if you fund in NZD, check which currency your balance is actually held in, because that determines whether conversion costs apply.
Payment and withdrawal questions we can and can't answer
We can explain in general terms how money moves at offshore casinos serving New Zealand. We can't see your transaction.
- Deposits — Commonly by debit or credit card, e-wallet or, at some sites, cryptocurrency. Deposits are usually credited quickly; minimums and maximums are set by the operator and by the method.
- Currency — Where a casino holds your balance in NZD, no conversion applies. Where it holds euros, US dollars or another currency, your bank or wallet provider may charge a conversion fee on both deposit and withdrawal. Check before your first deposit, not after.
- Withdrawals — Nearly always require completed identity verification first. Most operators ask for photo ID, proof of address and proof of the payment method. Processing times vary by method, and weekly or monthly withdrawal caps are common.
- Fees — Some methods are free at the casino end and still cost you at the bank end. Read both sets of terms.
If a withdrawal is delayed, the sequence that resolves it fastest is: check your KYC status in the account area, then contact the casino's support with your transaction reference, then escalate to the licensing body named in the operator's site footer. We're not a step in that chain, though we do want to hear if a pattern emerges.
Games, and what our reviews actually assess
When you ask us why a site ranks where it does, game range is a large part of the answer. The categories we look at across the casinos listed here:
- Online pokies — the bulk of every lobby, from classic three-reel games to video slots and jackpot titles. We note the published RTP range and volatility where the operator or provider discloses it, and how much pokie play contributes toward wagering.
- Table games — roulette, blackjack, baccarat and poker variants in RNG form. These usually contribute far less toward bonus wagering, sometimes nothing at all.
- Live dealer rooms — real croupiers streamed to your device, with live blackjack, roulette and game-show formats. Availability around New Zealand evening hours matters here, and so does your connection.
- Software providers — the studios behind the lobby. A wider provider list generally means more variety and better mobile builds.
We don't publish game counts or specific title names unless the operator states them, because those numbers change weekly and an out-of-date figure is worse than none.
The other products these operators run
Several of the sites we list are not casino-only. 22bet and Betrepublic, for example, are known as much for sports betting as for their casino lobbies, and a number of the others run sportsbooks, virtual sports or esports markets alongside the pokies. These are separate products with separate rules: sports promotions use odds thresholds rather than pokie wagering multiples, settlement can take days rather than seconds, and casino bonus funds generally cannot be used on sports markets or vice versa.
Our reviews on craftbrewingcapital.co.nz assess the casino side. If you contact us with a question about a sportsbook market, an accumulator settlement or a cash-out decision, we'll point you back to the operator, because that's who holds the bet.
Eligibility, licensing and the New Zealand position
You must be at least 18 to open an account at any casino we list, and operators verify age as part of registration. Every site covered here is based offshore and licensed in a jurisdiction outside New Zealand — New Zealand law does not licence online casino operators to offer real-money gaming to residents, which is why these sites hold overseas licences instead.
What that means for you in practice: your consumer protection comes from the operator's licensing authority, not from a New Zealand regulator. Before depositing, find the licence details in the site's footer, note the licensing body and licence number, and use the verification link to confirm the licence is current and registered to the company named in the terms. If a site won't tell you who licenses it, that alone is your answer. We'll confirm those details for any casino we list if you ask.
Play is for your own money and your own risk, and no bonus, rating or ranking on this site is a prediction of an outcome.
If gambling is causing you harm
We can't offer counselling or intervene in an account, but we won't leave the question hanging. Every operator we list should give you deposit limits, loss limits, session reminders, time-outs and self-exclusion in the account settings — use them early rather than as a last resort, and set them when you're calm rather than mid-session.
In New Zealand, free and confidential help is available through the Gambling Helpline and other local support services, including support for family and whānau. Our responsible gambling guidance sets out the tools worth switching on and where to find help. If you'd like us to remove you from any mailing list we operate, say the word and it's done, no questions asked.
Before you send your message
A quick check that may save you the wait:
- Account, payment or verification problem? The casino's own support is the only channel that can resolve it.
- Want to know who writes these reviews and how the scoring works? Start with our editorial approach.
- Wondering what you agree to by using this site? See the terms of use.
- Think a published figure is out of date? Send the operator's page link with it and we'll check it against the source.
We read everything that comes in, we correct what we get wrong, and we'd rather hear from a reader who disagrees with us than not hear at all. Take your time over the details — a clear message gets a clear answer.